Blameless: Enabling Production Excellence through Resiliency and Learning

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Ashar Rizqi, CEO
It has been over ten years and $3 bn in investments, but CIOs have not yet seen the promise of DevOps materialize to the fullest. According to the latest reports, 75 percent of DevOps initiatives through 2022 will fail to hit the mark due to issues around organizational learning and change. CIOs are challenged with increasing operational complexity, pressing needs around risk mitigation and compliance, the need to accelerate innovation, and a gap in hiring and retaining skilled talent. Their teams are dealing with immense tool sprawl and unprecedented complexity across the software lifecycle. This makes it difficult to understand insights, balance planned work (i.e. innovation or fixing tech debt) vs. unplanned work (i.e. incidents and fire drills), or know how to improve. Enter Blameless! By integrating with tools across the software lifecycle (development, CI/ CD, monitoring/observability, alerting/incident management, learning, and sprint planning), the company surfaces insights to help teams align on software investments with respect to their impact on customer outcomes, and operationalize site reliability engineering (SRE) best practices. Further, for the CIOs, Blameless delivers actionable reliability insights, SLOs, and error budget policies such that they can proactively focus and invest in their most critical customer journeys. All this is delivered through an end-to-end SRE platform, including capabilities such as role-based task automation, blameless postmortems, change orchestration, and more.

The Blameless platform automates the data collection, and eliminates the toil in surfacing the most insightful data such that teams are empowered to act on what matters most. “With clear documentation, a single source of truth, and productive retrospectives, each incident becomes a learning experience, and that’s where the ‘blameless’ aspect kicks in to facilitate truly open and honest dialogue and trust which empowers accountability to look forward instead of backward,” says Ashar Rizqi, the CEO of Blameless.

In 2003, the SRE approach began to emerge at some of the world’s most technologically advanced companies to help teams manage large scale/ distributed systems by treating operations as a software problem. Today, it is one of the fastest-growing and in-demand roles in tech. By treating reliability as a first-class feature and investing in automation, teams can better meet commitments to customers while freeing up time for innovation.
Lyon Wong, Co-founder and COO
Blameless has been at the forefront of this trend and is currently offering the only enterprise-class SRE platform. Enterprise customers choose Blameless as they recognize the company’s emphasis on SRE culture, focus on customer satisfaction, and ease of use. “Over our short stint, we have achieved multiple recognitions by key analysts, and strong funding based on product/company vision, network,” mentions Lyon Wong, the co-founder, and COO of Blameless. Through its API-driven service catalog, SLOs to create shared focus and accountability, intelligent runbooks, as well as stickiness through chatbot, automated and collaborative postmortems, reliability insights, and change orchestration, the company has helped leading organizations operationalize key components of SRE theory. For instance, Blameless has been instrumental in improving Eventbrite’s incident response time by 10x. Procore now facilitates better customer experiences, as Blameless helps the team more effectively handle incident tasks. Under Armour now also saved multiple hours per incident and corresponding postmortem, through improved communication, standardization, and automation across the incident lifecycle.


With clear documentation, a single source of truth, and productive retrospectives, each incident becomes a learning experience


Having carved a unique niche in the market, Blameless’ sales momentum already spans several F500 international/global customers, and continues to focus its investment on executing their product vision. For the future, the company will be working to increase the breadth and depth of integrations, expand its product portfolio, and offer customers reliability engineering and training services and help teams adopt SRE best practices in a faster and efficient manner.

Company
Blameless

Headquarters
San Mateo, CA

Management
Ashar Rizqi, CEO and Lyon Wong, Co-founder and COO

Description
Blameless delivers an end-to-end and enterprise-class Site Reliability Engineer (SRE) platform to help teams align on software investments with respect to their impact on customer outcomes, and operationalize SRE best practices. The platform delivers actionable reliability insights, SLOs, and error budget policies such that they can proactively focus and invest in their most critical customer journeys for CIOs. The Blameless platform automates the data collection, eliminates the toil and (use AI + ML to) bubble up the most insightful data such that teams are empowered to act on the most important things

Blameless