Blameless: Enabling Production Excellence through Resiliency and Learning

It has been over ten years and $3 bn in investments, but CIOs have not yet seen the promise of DevOps materialize to the fullest. According to the latest reports, 75 percent of DevOps initiatives through 2022 will fail to hit the mark due to issues around organizational learning and change. CIOs are challenged with increasing operational complexity, pressing needs around risk mitigation and compliance, the need to accelerate innovation, and a gap in hiring and retaining skilled talent. Their teams are dealing with immense tool sprawl and unprecedented complexity across the software lifecycle. This makes it difficult to understand insights, balance planned work (i.e. innovation or fixing tech debt) vs. unplanned work (i.e. incidents and fire drills), or know how to improve. Enter Blameless! By integrating with tools across the software lifecycle (development, CI/ CD, monitoring/observability, alerting/incident management, learning, and sprint planning), the company surfaces insights to help teams align on software investments with respect to their impact on customer outcomes, and operationalize site reliability engineering (SRE) best practices. Further, for the CIOs, Blameless delivers actionable reliability insights, SLOs, and error budget policies such that they can proactively focus and invest in their most critical customer journeys. All this is delivered through an end-to-end SRE platform, including capabilities such as role-based task automation, blameless postmortems, change orchestration, and more.

The Blameless platform automates the data collection, and eliminates the toil in surfacing the most insightful data such that teams are empowered to act on what matters most. “With clear documentation, a single source of truth, and productive retrospectives, each incident becomes a learning experience, and that’s where the ‘blameless’ aspect kicks in to facilitate truly open and honest dialogue and trust which empowers accountability to look forward instead of backward,” says Ashar Rizqi, the CEO of Blameless.

In 2003, the SRE approach began to emerge at some of the world’s most technologically advanced companies to help teams manage large scale/ distributed systems by treating operations as a software problem. Today, it is one of the fastest-growing and in-demand roles in tech. By treating reliability as a first-class feature and investing in automation, teams can better meet commitments to customers while freeing up time for innovation.